Terms of Service & Conditions & Refund Policy

Conditions of Use RycaTea® Online Store

 

Welcome to RycaTea®.com online store.

RycaTea®.com online store performs online sales via the online store platform at www.rycatea.com and delivery of RycaTea® goods, accessories and other products.

This Agreement regulates the online sale, purchase, payment, delivery and return of RycaTea® services and other goods (referred to as "our products" or "products") via the the online store between us and the visitor of the website and/or buyer of the products (referred to as "you").

Visiting and ordering the products via RycaTea® online store is subject to the following conditions.

By using www.rycatea.com, you agree to these conditions. Please read them carefully.

1.  Terms of Sale.

By placing an order you are offering to purchase a product under the following terms and conditions. All orders are subject to availability and confirmation of the order price.

1.1.    Contract.Eligibility.

1.1.1.  To contract with us you must be eligible for purchasing our products, which requires you (i) to be a resident (address of Client's registration) of one of the countries listed on the website for the delivery purpose; (ii) to have full legal capacity to enter into a contract; (iii) to use the RycaTea® product for your legal business or for your private use.

1.1.2.  By clicking Accept or Agree where this option is made available to you during the steps of placing an order for products via RycaTea® online store and which you hereby adopt as your electronic signature you consent and agree to the present Terms of Service & Conditions & Refund Policy, give us your irrevocable consent for order, purchase and delivery of products and therefore the electronic document of the Agreement is deemed as duly signed by you.

1.1.3.  Registration. You are required to be registered as a customer of RycaTea® online store before you submit an order for products via RycaTea® online store. Therefore, to use RycaTea® online store you will be required to sign-up for RycaTea® account and agree to the RycaTea® online store Terms of Service & Conditions & Refund Policy

1.2.   Order

1.2.1.  The purchase is made after you submit to us a valid Order and after you pay the specified price, including VAT (if applicable) and including shipping costs (if applicable) for the ordered products, via some of the accepted ways of payment. To be valid you must indicate in the Order the type and quantity of ordered products, valid address for delivery ("shipping address") in the accepted countries for deliveries and invoice details, as well as other information requested by us upon online purchase. Orders may be submitted by you via the Website 24h00/24h00, 7 days a week, 365 days a year, including non-business days.

1.2.2.  When the Order is submitted and paid, you will receive an acknowledgement e-mail as a confirmation which will contain details regarding the placed order of product (name and type of the product ordered, number of the products ordered, single price of the product ordered, total price of the product ordered, including VAT and shipping costs and similar details) and you will receive separately the Tracking number of the party responsible for the delivery of the Ordered RycaTea® product when it has been effectively shipped.

1.2.3.  When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Invalid or incomplete orders shall not be processed.

1.2.4.  We may refuse to deliver a package for regulatory or risk and security reasons, for which we shall inform you, within reasonable period of time after order of the product/s. We shall not be responsible for any damages because of decline to deliver the ordered product/s to you due to our compliance with regulatory requirements or risk and security requirements. We cannot guarantee and shall not be liable in case we are not entitled to deliver the product or the Service to certain countries, persons, entities, or groups for regulatory, risks or security reasons. In this case, you will receive a full reimbursement of your order without any additional indemnity.

1.2.5 Product description: We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content on RycaTea® online store is accurate, complete, reliable, current, or error-free. If a product offered by us itself is not as described, your sole remedy is to return it in unused condition.

1.2.6. The order may not be completed in case that:

(i)  One or whole of the products are not available on stock. In this case we shall contact you promptly;

(ii)  Nopaymentismadebyyou;

(iii)  You have specified wrong or incomplete shipping address;

(iv)  You have not provided all the required information including a valid mobile number and/or a valid e-mail address.

In case the problem with the delivery is due to our fault we shall cover all the costs which may arise in relation to the delivery process.

1.3.   Payment/Invoice

1.3.1.  You must pay in advance the purchase via one of the payment methods acceptable to us.

1.3.2.  The end price of the ordered product/s is calculated as a sum of the prices of the number of ordered products. All the prices that appear at the online store are VAT included at the rate applicable in Cyprus and shall be subject to a change after the moment of order submission until the moment of payment when you will indicate the country of delivery. The VAT rate will be automatically adjusted to the VAT rate applicable in the country of delivery and the total price will be reflected BEFORE you proceed with the payment.

1.3.3.  The total price of the ordered product/s will include VAT and the shipping fees. The shipping fee will depend of the country of delivery. You will be provided with a detailed invoice describing separately the shipping fees.

1.3.4.  We are entitled to change the prices of the types of RycaTea® products and services upon our sole discretion without prior notification to you.

1.3.5.  While we try and ensure that all details, descriptions, and prices which appear on the online store are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, you will be informed of this as soon as possible and you will be given the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

1.3.6.  In cases where you reside in a country where we have designated distributors the shipment shall be performed by that designated distributor and the invoice shall be issued by that distributor.

1.4.   Delivery

1.4.1.  We shall ship the ordered product/s via post, courier services or other forwarder to the address that you have specified as shipping address at the time when you submitted the order. You agree that we have the right to forward your order to one of our authorized Distributors and you agree to receive the order from one of our authorized Distributors. In such case you agree that your invoice will be issued by the Distributor. Your payment to us will be deemed as a payment made to this Distributor and we will pay the price directly to our Distributor.

1.4.2.  We shall ship the ordered products, within a reasonable period of time and subject to availability of types and quantities kept on stock with us or our subcontractors at the time of order. In case the ordered products cannot be shipped within reasonable term (more than 30 days), we shall inform you promptly via e-mail or mobile phone. However dispatching time may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. We shall not be held liable for lack of quantity or any delay.

1.4.3.  Shipping confirmation. When your product is shipped, we will notify you via an email containing shipping details and tracking number (if applicable).

1.4.4.  You are obliged to accept the shipment of products on time and at the shipping address specified by you when you submitted the order. In cases where the ordered product is returned to us after it reached your address but was not handled due to your absence or any other failure on your behalf to receive it, you accept that any costs incurred for storage and returning the product to us, its reshipment to your address after your requests or any kind of additional transportation shall be covered by you.

1.4.5.  It shall be considered that a delivery is duly performed, and the products handed over correctly if we deliver the packages to a person found on the shipping address specified by you, who seems to be authorized to receive the delivery.

1.4.6.  Upon receipt of the product/s you are obliged to check without delay the integrity of the shipment, as well as the content of the product and inform us of any issue or irregularities.

1.4.7.  Risk of loss: All items purchased from RycaTea® online store are made pursuant to a shipment contract. This means that you agree that the risk of loss and title for such items pass to you upon our delivery to the carrier.

1.5.   Customs, Duties & Taxes

1.5.1.  Sometimes packages may be stopped and inspected by Customs officials at the border of your country. In our experience these inspections are quick and easy, but in some cases, it may cause a delay in your package arriving. Usually, these delays will be shown in your tracking information.

1.5.2.  If Customs officials decides that your package cannot enter your country, it will be returned to us. In this case, you will be issued a full refund minus shipping and return shipping costs when we receive package back.

1.5.3.  It's also important to understand that you may be charged duties & taxes by your government at the time of receiving the package. The duties & taxes laws vary greatly from country to country, so it's best you check the laws in your country. If you refuse to pay the duties & taxes charge when accepting the package it will be sent back to us and we'll refund you the full amount minus shipping and return shipping costs.

1.6.   Return of the order.

1.6.1 14-days cancellation period for consumers upon online purchase: In case you qualify as a consumer upon order, purchase, or delivery of the products via RycaTea® online store you are entitled to return the delivered product/s within a period of 14 (fourteen) days after the delivery date. The shipping costs to return the product back to us shall be on your account. Prior to return of the product, you must contact us via email or phone. After successful return of the product to us, we will return your money to the original payment source or via bank transfer to your personal bank account, which you paid for the product. You understand and agree that the refunded amount shall include only the price of the returned RycaTea® products less the initial costs for shipping to you. In case the product is delivered to you via our distributor you still have to address to us in order to exercise your right of returning the product within the specified period.

1.6.2.  In all cases, you must return the product in its original packaging, including all parts and accessories, originally inserted in the product. You must perform these conditions in order to return the product. Once the product is returned and the conditions are met by you, we shall return the price paid by you for the products via crediting it to the card of Client, used for the purchase or via bank transfer or in other way agreed on between the Parties.

1.6.3.  We do not take title to returned items until the item arrives at our Return center. At our discretion, a refund may be issued without requiring a return. In this situation, we do not take title to the refunded item.

2.  General Terms

2.1.    Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. The Website for RycaTea® online store must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice

2.2.    Disclaimer as to ownership of trademarks, images of personalities and third-party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with us you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to us.

2.3.    Indemnity

You agree to indemnify, defend and hold us harmless and our affiliates from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this online store from your breach of the Terms of Service & Conditions & Refund Policy.

2.4.    Variation

We shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the content, products and offers that appear on this online store.

2.5.    Third Party Agents. Distributors.

By ordering the product via our online store you acknowledge and agree that we have the right to use third party agents – distributors, to ship you the ordered product depending on your country of residence and to perform other of our obligations under this agreement without your prior consent. Our distributors act as subcontractors and not acting as either our agent or principal. We shall be responsible for the performance of these distributors.

2.6.    Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service & Conditions & Refund Policy will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

2.7.    Complaints

We operate complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

2.8.    EntireAgreement

The above Terms of Service & Conditions & Refund Policy constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and us. Any waiver of any provision of the Terms of Service & Conditions & Refund Policy will be effective only if in writing and signed by a Director of ours.

2.9.    Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

2.10.                    This Website may contain links to other websites (the "Linked Sites"), which are not operated by us. We have no control over the Linked Sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

2.11.                    Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

2.12.                    Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and we will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

2.13.                    We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

2.14.                    Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remain our property or property of its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by us or its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website, nor may you use any such content in connection with any business or commercial enterprise.

2.15.                    Other Businesses selling the same or similar products

Parties other than us, such as RycaTea® Distributors or others, may operate stores, provide services, or sell product lines directly from their websites or via their online store platform. In addition, we may provide links to the sites of other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites or including but not limited to the price of the products they offer or sell or the deliveries and timing of deliveries. We do not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

2.16.                    Applicable Legislation. Competent Court.

The present contract and the relationship between both parties arising from it shall be governed by Cyprus law. You consent that we still are allowed, upon our discretion, to bring a claim or apply for injunctive remedies (or an equivalent type of urgent legal relief) in any court or jurisdiction.

In cases in which you act in your capacity of consumer all disputes shall be brought to the jurisdiction of the competent court as per your domicile.

3.  Additional RycaTea® Software Terms and Conditions

3.1.    Use of the RycaTea® online store. You may use our RycaTea® online store solely for purposes of enabling you to use and purchase the RycaTea® Products and Services as provided by us, and as permitted by the present Terms & Conditions & Refund Policy. You may not incorporate any portion of RycaTea® online store into your own programs or website or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license or otherwise assign any rights of RycaTea® online store in whole or in part. You may not use our RycaTea® online store for any illegal purpose. We may cease providing any of our RycaTea® online store and we may terminate your right to use our RycaTea® online store at any time. Your rights to use our RycaTea® online store will automatically terminate without notice from us if you fail to comply with any of these Terms & Conditions and Refund Policy.

3.2.    Use of Third-Party Services. When you use the RycaTea® online store, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third-party services may be subject to the separate policies, terms of use, and fees of these third parties.

3.3.    No Reverse Engineering. You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with our RycaTea® online store, whether in whole or in part, or create any derivative works from or of our RycaTea® online store.

3.4.    Updates. In order to keep our RycaTea® online store up to date, we may update automatic or manual updates at any time and without notice to you.

RycaTea®-Terms & Conditions & Refund Policy-Version 042022